Refund Policy

We want you to be satisfied with your purchase. Because nicotine pouches are considered a consumable product, certain restrictions apply to returns and refunds.

1. Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns of:

• Opened products.

• Used products.

• Products with broken seals.

• Items not in their original condition.

• Promotional or discounted items.

2. Eligibility for Returns

You may request a return or refund if:

• You received the wrong product.

• The product was damaged upon delivery.

• Your order arrived incomplete.

• The item is defective.

Requests must be made within 3 days of receiving your order.

3. Process for Refund Requests

• To initiate a return or refund:

• Contact us at info@menapouchesegypt.com

• Provide your order number, photos, and a brief explanation.

• Our support team will review your case.

• If approved, we will provide instructions for the return or compensation.

4. Refund Method

Approved refunds will be issued through:

• Original payment method.

Processing time may vary depending on your bank or payment provider.

5. Exchanges

We offer product replacements only if the wrong item was delivered or if the product was damaged/defective.

6.  Shipping Costs

• If the return is approved due to an error on our side, we cover return shipping.

• If not approved, the customer is responsible for shipping fees.

7. Order Cancellations

Orders may be canceled before they are shipped. Once shipped, cancellations are no longer possible.